Living With Integrity and Transparency

At True Disciples, we operate with honesty, clarity, and intentional care in every interaction. This page outlines how we handle orders, shipping, returns, privacy, and customer engagement.

By using this website and submitting an order request, you agree to the policies outlined below.

1. Order Policy

All orders on our website are processed through a request-based system rather than direct checkout.

When you place an order request:

• You select your preferred item(s)

• You submit your request through the website

• Our team reviews your request and confirms availability

Once your request is received, our team will contact you directly to confirm your order and guide you through the next steps, including payment and fulfillment details.

We reserve the right to decline or cancel requests in cases of product unavailability or other operational considerations.

2. Order Confirmation Process

After a request is submitted:

1. We review your order details

2. We contact you via email or phone

3. We confirm product availability, pricing, and delivery information

4. We guide you through the next steps to complete your order

Your order is only processed after confirmation is completed with our team.

3. Shipping Policy

We aim to ensure timely and reliable delivery for all confirmed orders.

• Orders are processed after confirmation with our team

• Delivery timelines vary based on location and logistics partners

• Tracking information will be shared once your order has been dispatched

Please note that delays may occur due to external logistics factors beyond our control.

4. Return & Refund Policy

We are committed to ensuring product quality and customer satisfaction.

You may request a return or exchange under the following conditions:

• Item is defective or damaged upon arrival

• Incorrect item was delivered

• Return request is made within 7 days of delivery

To qualify for a return:

• Items must be unused and in original packaging

• Proof of purchase is required

Refunds or replacements (where applicable) will be processed after inspection and confirmation.

5. Privacy Policy

We respect your privacy and are committed to protecting your personal data.

We may collect:

• Name

• Email address

• Phone number

• Shipping address

• Order request details

We use this information strictly to:

• Process and confirm order requests

• Communicate with you regarding your order

• Improve customer experience

We do not sell or share your personal data with third parties except where required for logistics, payment processing (handled during order confirmation), or legal obligations.

6. Payment Policy

Payments are not made on the website.

Once you submit an order request:

• Our team will contact you directly

• We will confirm your order details and pricing

• You will be guided through secure payment instructions during the confirmation process

We ensure all payment instructions are communicated clearly and securely during direct interaction with our team.

We do not store or process payment information on the website.

7. Product Disclaimer

Our products are faith-inspired apparel designed to encourage reflection, conversation, and spiritual expression.

While each design carries a message rooted in Christian values, individual interpretations and experiences may vary.

8. Intellectual Property

All content on this website—including designs, images, branding, and written content—is the property of True Disciples unless otherwise stated.

No content may be reproduced or used without prior written consent.

9. Changes to This Policy

We may update these policies occasionally to reflect operational, legal, or service changes.

Users are encouraged to review this page periodically.

10. Contact Us

If you have any questions regarding these policies, you can reach us:

Email: hello@truedisciples.org
Phone: 234 902 187 2192